FREQUENTLY ASKED QUESTIONS
Products:
Natural ingredients mean that all our products are free of additives and preservatives.
They are processed traditionally to preserve their nutritional value and to ensure great taste.
Modern processing is done using products that taint the nutritional value of the products. Traditional processing such as stone grinding ensures that people receive the full benefit of the products as they should.
All the images on the website are of the products as they are, you will receive them as you see them in the picture.
On the back of the products, you can find the shelf life.
Products:
You can find our complete range at the Haryali Store in DD Market, DHA 4, Lahore.
Our desi ghee is available at the following flagship stores of Al-Fatah:
Lahore:
- Gold Crest DHA Phase 4
- Executive Mall Hussain Chowk Gulberg
- Johar Town J1
- Bahria Town, Commercial Zone
Islamabad:
- Centaurus Mall
A physical copy of the sales invoice is shipped with each order. If you want a digital copy you can reach out to us on the platform of your choice from the contact us page in the footer.
If a product is marked as out of stock we try our best to make it available in a maximum time of 2 business days.
Shipping and Returns:
Shipping is available all over Pakistan.
We offer free shipping on orders over Rs 3,500 otherwise shipping charges are Rs 350.
You can contact us on the number mentioned on the invoice included in your order or fill in the contact form bellow on this page.
Our team will get back to you right away and in case of any valid claim you will be entitled to a complete refund or change of product as per your wish.
Contact:
If you have any questions regarding a product kindly check the product page for a description. If you still have any questions feel free to submit the form below with your concern, and someone from our team will get back to you with an answer.
You may reach out to us on any platform of your liking from here or fill in the form below and a team member will reach out to you.