Return & Refund

At Khaalis, customer satisfaction and product quality are our top priorities. If you are not completely satisfied with your purchase, we’re here to help.

Returns

• You may request a return within 3–5 days of receiving your order.
  
• The product must be unused, unopened, and in its original packaging.
  
• Perishable items (like food products) may not be eligible for return unless they are damaged or defective upon delivery.
  

Damaged or Incorrect Items

• If you receive a damaged, defective, or wrong product, please contact us within 24 hours of delivery.
  
• Share clear pictures of the product as proof.
  
• We will arrange a replacement or full refund at no extra cost.
  

Refunds

• Once your return is approved, your refund will be processed within 5–7 working days.
  

Non-Returnable Items

• Opened or used products
  
• Items not in original condition
  
• Products returned after the specified time period
  

Return Process

1. Contact our support team with your order details.
   
2. Our team will guide you through the return process.
   
3. Once we receive and inspect the item, your refund/replacement will be processed.