Shipping Policy

Last Updated: October 26, 2026

At Khaalis.pk, we aim to deliver your favourite desi food products safely and conveniently to your doorstep. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.

1. Order Processing

Once you place an order on Khaalis.pk, our team reviews the order details and prepares it for dispatch.

Order processing times may vary depending on product availability, order volume, public holidays, and other operational factors. Orders are processed after the required details have been confirmed.

Please ensure that your name, phone number, and delivery address are accurate when placing an order.

2. Shipping and Delivery Time

Delivery times depend on your location, courier service, weather conditions, and other circumstances beyond our control.

We will make reasonable efforts to deliver orders within the estimated timeframe communicated to you, where an estimate is available. Delays may occur during sales, public holidays, peak seasons, or unforeseen disruptions.

3. Shipping Charges

Shipping charges, if applicable, will be communicated or displayed during checkout or order confirmation.

Any free-shipping offers will be subject to the conditions mentioned in the relevant promotion. Please review the applicable terms before placing your order.

4. Delivery Areas

Khaalis.pk delivers to the locations currently supported by our delivery services.

Delivery availability may vary by city, area, and courier coverage. If your location cannot be served, our team may contact you to discuss the available options.

5. Order Confirmation and Tracking

After placing an order, you may receive a confirmation through the contact details you provided.

Where tracking is available, the relevant tracking information may be shared once your order has been dispatched. Please keep your phone available so that our team or delivery partner can contact you when necessary.

6. Accurate Address and Customer Availability

Customers are responsible for providing a complete and accurate delivery address and a reachable phone number.

Please ensure someone is available to receive the parcel. Incorrect addresses, unanswered calls, or unsuccessful delivery attempts may cause delays or additional delivery arrangements.

7. Delayed, Lost, or Undelivered Orders

If your order is delayed or you believe it has not been delivered, please contact our customer support team with your order details.

We will review the available order and courier information and assist you with the next steps. Delivery investigations and resolution times may depend on the courier service.

8. Damaged, Incorrect, or Missing Products

Please inspect your order when it arrives. If you receive a damaged, incorrect, or incomplete order, contact us as soon as possible and share your order number and clear photographs, where relevant.

We will review your concern and guide you according to our Return & Refund Policy.

9. Delivery During Promotions and Peak Seasons

During major sales, promotional campaigns, public holidays, or periods of high demand, order processing and delivery may take longer than usual.

We appreciate your patience while our team works to fulfil orders as efficiently as possible.

10. Contact Us

For shipping questions, delivery updates, or assistance with an order, contact Khaalis.pk:

WhatsApp: 0311 1144239
WhatsApp Link: https://wa.me/923111144239
Website: https://khaalis.pk

Please include your order number when contacting us about an existing order so we can assist you more efficient